What are Tea and the gang Points?

Tea and the gang Points is our little way of saying thanks for being a customer with us via our rewards scheme. You can earn points every time you shop, ready to spend on amazing treats for you, or gifts for your friends and family.

How to earn Points?

• For every £1 you spend you get – 10 points.
• Sign up for an account with us and get – 10 points.
• Points earned for writing a review – 20 points

Spend your points!

You can start spending your points as soon as they’re in your account. They’ll appear under your account when you are logged in.

For every 100 points you have, you will receive a discount of £1.

All of our teas are 100% vegan friendly (Even our Lemon and Honey tea) where we use a flavoured Rooibos which means it does not actually contain honey, but a natural flavouring that has sweet honey characteristic. Our latte powders are 100% vegan friendly and you can just add your plant milk of choice.

Our teas do not have any gluten in the ingredients, but the factory does handle gluten products. All machinery is cleaned thoroughly after any allergen containing blends. We cannot however claim to be gluten free.

Absolutely! Unlike some nylon bags, our tea pyramid bags are made from a cornstarch material that is fully biodegradable. Just pop it in your food waste and it will be gone in no time, leaving no impact on the environment. We have now switched our inner bags, which hold our 15 biodegradable teabags from plastic to a new biodegradable/compostable cellulose alternative material called Natureflex. This has been tested and is fully biodegradable, so the great news is you can now just pop the everything into the compost.

We get asked this all the time and our answer is: We only select the best teas from the best tea estates based on quality of the leaf and taste of the tea. Organic teas are not always the best in taste or quality, but that said if we can find an organic tea that matches the quality we will use it. Currently around 30% of our ingredients used are ‘Organic’ but do we sell Organic tea, the answer is “no”.

The best teas are not always Fairtrade, we are focused on making sure the tea estates we buy our teas from have a sustainable business model and because we pay a higher price for our teas the workers have better working conditions.

The ‘flavour’ in the ingredients refers to the natural flavour we sometimes put in blends. We only ever use natural flavouring in some of our tea blends, with no hidden nasties!  We also sell many blends without any added natural flavouring, it is the more adventurous blends that need a little kick in flavour.

Whilst many Caffeine free teas are thought to be OK, we are not doctors. We recommend that you speak to your doctor to make sure whether it is OK or not.

Not a problem at all, write down any allergies down in the additional comments section at checkout and we will keep a record of these and should any teas contain any allergens we will swap these teas out for a alternative selection where appropriate.

Please note that we only cater for the 14 main allergens listed by the Food Service Authority. The list can be found here

It is possible, if we have not already shipped the order you can get in touch with us via contact us page or live chat. All of our contact information is here:

Nothing. We do not share data with third parties and do not store your payments details. We will not contact you unless you opt into our newsletters. Any question about data please contact us.

*Please note that due to the time of the year, shipments can take a little longer to reach you than normal, but we are currently working off the lead times below. Please contact us if you feel your shipment has been delayed and we will look into this for you and will provide you with a tracking number. 

Delivery lead times: 

UK – 1-3 working days
Europe – 7-10 working days (We despatch EU shipments once a week on Monday’s)
USA + Rest of the world – 10-17 working days

Please note: The lead times are a rough guideline and depending on where you are in the world, these might be slightly longer than estimated above. 

About our shipping

UK
Free Shipping in the UK on orders over £25
Royal Mail 24 & 48 hour shipment options available for orders under £25

EU/REST OF WORLD
Flat shipping rates are available at checkout.

EU CUSTOMS DUTY AND VAT POST BREXIT

Please note that following Brexit all shipments under 150 EURO will be subject to VAT payable when the tea arrives in your country (Please check your countries VAT tariff before ordering with us) any orders over 150 EURO maybe subject to additional customs duties. 

Tracking shipments

You will receive your tracking number by email, or text message, please contact us if you have not received this and we will find this information for you.  

You can track your shipment with your tracking number by following the following link: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

DHL Express shipments

Once your order has been shipped you will receive a notification from DHL EXPRESS ON DEMAND DELIVERY (DHL ODD)

ODD will email and/or SMS you updates about your shipment’s progress and estimated delivery date/time.
When this doesn’t fit your schedule, the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.

DHL ON DEMAND DELIVERY offers the following free delivery options:

• Deliver my package on Another Day: Scheduled Delivery
• Deliver my package to Another address: Alternate Delivery to work, or family
• Deliver my package at a Safe Place: Authorize shipment release
• Deliver my package with Neighbour: Leave with Neighbour, reception, or guard
• Deliver my package at a DHL Servicepoint: Hold for Collection
• Request to hold my Package: Vacation hold and safekeeping up to 30 days

ODD gives you full control and lets you never miss another delivery.